uhcDOCS

Role

Software Engineer

Timeline

~6 months

Tools

Figma, Visual Studio Code

Team

2 designers, 6 engineers, 1 PM

I started by auditing 40+ existing paper forms across intake, consent, and billing — cataloging every field, signature line, and conditional branch.

I reviewed support-ticket dashboards to identify the top 5 forms generating roughly 60% of intake errors.

Whiteboarding sessions with product support administrators translated the research into a shared pain-point list: transcription errors, slow intake, illegible handwriting, no audit trail.

Aligned with legal, compliance, and IT, we framed the goal: replace high-volume paper intake forms with accessible digital equivalents.

Focused outcome: ship a reusable component library so any future form can be assembled in days, not weeks.

Target metrics: 50% reduction in form completion time, ≤2% field error rate, WCAG 2.1 AA conformance.

Design plan: token-first (color, type, spacing), then primitives (button, input, alert, progress), then form patterns (multi-step, conditional, review-and-submit).

Feedback loops: bi-weekly usability sessions with product support admin, design crits with engineering each sprint, full accessibility audit before each release.

Delivered a documented design library adopted by 2 product squads. Form completion time dropped roughly 40% in pilot, and intake error rates fell well below the original target.

More importantly, the library established a shared vocabulary between design, engineering, and clinical ops — fewer one-off form designs going forward, and faster handoff on every new request.

Lesson: pairing design tokens with handoff cut spec drift more than any single component decision.